Clio by ClearView Audio Bluetooth Speaker Troubleshooting

Our troubleshooting guide has been created to help you resolve some problems that we see quite frequently. These issues can be resolved fairly easily. Before contacting our technical support team, please ensure your issue is not listed below. If you are still having trouble during or after installation, please contact customer support at: clearviewsatisfaction@clearviewaudio.com

Clearing the Memory / Factory Reset

To clear the Clio memory of all Bluetooth devices and return it to factory settings, press and hold the volume down button and the mute button at the same time for about 10 seconds until you hear a tri-tone. This signals that Clio has cleared all Bluetooth devices from its memory and has become discoverable once again.

Speaker will not turn on (no status light)

  • Make sure Clio is connected to a working AC power outlet.
  • Make sure the power wire is fully inserted in the power adapter (green LED on power supply is on).
  • Make sure the DC plug is fully inserted into Clio.

Paired Bluetooth device will not connect

  • Turn Clio off and on again by unplugging and re-plugging the Clio power source into a working electrical power outlet. Allow 30 seconds for the Bluetooth device to reconnect automatically to Clio.
  • If your source device requires a passkey, make sure the one you entered was correct.
  • Clear the speaker memory (See section “Clearing the memory”. Remove Clio from the list of paired devices on your Bluetooth device (In iOS 7 click on (i) next to Clio in the Bluetooth device list and then on “Forget This Device”). Then pair Clio and the Bluetooth device again.

No sound from Clio despite my Bluetooth device showing that an audio signal is playing

  • Move your Bluetooth device and/or Clio away from other devices that generate wireless interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth or wireless devices.
  • If possible, turn-off all other nearby Bluetooth devices or disable their Bluetooth functionality.
  • Make sure Clio is plugged into an electrical outlet (status light will be visible).
  • Make sure the speaker is not muted (blinking white). Press mute button to un-mute.
  • Make sure that the status light on the front of Clio is blue. If not, switch the source using the source selection button on the right-hand side of the speaker’s base.
  • Make sure that Bluetooth is “on” in your device’s settings menu.
  • Select Clio on your device’s Bluetooth listing.
  • Make sure that the volumes on both Clio and your device are turned up.
  • Unplug Clio from power for 10 seconds and then reconnect it. Clio will automatically attempt to reconnect with previously paired Bluetooth devices.

Cannot pair with a Bluetooth device

  • Make sure Clio is in pairing mode (discoverable). Press and hold the Bluetooth button for three seconds until the status light blinks blue.
  • Make sure to select Clio in the Bluetooth list on your device to connect.
  • Make sure Bluetooth is turned on in your device.
  • Your Bluetooth device might be out of range – try moving it closer to Clio.
  • When connecting to Mac or PC computer, select Clio as the audio output device within the audio settings menu of the computer. You may need to play an audio track to finalize the connection. See the computer’s documentation for detailed instructions.

No audio from wired source

  • Make sure your connected device is on and playing.
  • Make sure Clio is plugged into an electrical outlet and the status light is on.
  • Make sure the status light on the front of Clio is red. If not, switch the source using the source selection button on the right-hand side of the speaker’s base.
  • If your device is battery powered, make sure the device is charged up.
  • Make sure that the volumes on both Clio and your device are turned up.
  • Make sure the 3.5 mm cable is fully inserted into the jacks on both your Clio and your device.
  • Unplug Clio for 10 seconds and then power it back up.
  • Check the 3.5 mm cable to make sure it is not broken or frayed.

Poor sound quality from a Bluetooth device

  • Your Bluetooth device might be out of range – try moving it closer to Clio.
  • Move your Bluetooth device and / or Clio away from other devices that generate wireless interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth or wireless devices.
  • If possible turn-off all other nearby Bluetooth devices or disable their Bluetooth functionality.
  • Listen to the audio file on your wireless device or through headphones to ensure it is not a problem with the audio file itself.
  • If streaming audio files from the Internet, listen to the audio on your wireless device or through headphones to ensure the sound quality issue is not a result of your Internet connection.
  • Turn off Wi-Fi on your Bluetooth device to improve audio quality.
  • Try un-pairing your Bluetooth device from Clio and then re-pairing the two. This action can possibly clear issues that might have occurred during initial pairing.

Poor sound quality from 3.5mm wired connection

  • Reduce the volume level at the wired source.
  • Make sure the 3.5 mm plug is fully inserted into Clio and into the audio source.